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2012-03-29
4. 
they will cross check with Hotel.After long deliberations she fllinay said that the concerned peson who did booking had leftthe hotel job and now I can be given alternate hotel.I had specially booked this hotel which is right on beach after paying so much money but I was offeredan alternate hotel in the city of Panjim from where to reach beach it takes around than 45-60 minutes and also the fun of staying on beach of my family waslost.Any ways I made the compromise and settled in new hotel in Panjim.But on 28th when I checked in new Hotel Royal PArk Beach Resort I was stunned to see the state of so called 3 star hotel.The hotel was no where near the mentioned status while selling the package.Hotel quality was totally low grade. It better matched a 3rd class sub standard small town inn with dug up entrance,cheaply done up reception area,stinking rooms & bathrooms,burnt curtains,inferior furniture,ongoing contruction next to my room,dilapidated bathrooms fixtures,dirty floor,dirty and humid bed linens and overall bad feeling.[I have proof of all photographs]I immediately informed make my trip' of state of the hotel and wanted alternate hotel but make my trip' kept on telling me to wait and they will look into it.Since my chlid was sick and immediately needed rest I had no option but to check in at this Hotel.Simultaneously I kept on calling Makemytrip for hours but tono avail.This wasted an entire day.Finally I arranged a new genuine 4 Star Hotel Room Rent for which was Rs. 5500/- per night( much below Rs. 7211/- for thishotel booked by Make my trip).I informed MakeMy Trip on 28th Jan 2012 to cancel my reservation and refund me entire money.Also sent a mail to them in this regard.I am still wating for positive response from them but I am least hopeful of getting it.So now I am approaching court to get my dues and compensation.Arvinder |
